Replacement & Refund policy
Replacement (recommended) or refund
You can request for reshipment at no charge or refund if your item meets one of the following conditions:
- Production error: the final product is different from what you buy at Giftymize site (wrong size, wrong design, wrong print, wrong garment...).
- Bad quality: blurry print...
- Defective product (including damage during shipment).
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Lost package during shipment.
* For replacement: we will re-print and re-ship the same order you placed, so please remind that the processing time and delivery time will be the same as the first order.
* For refund: as this is an unexpected situation for both sides, we can only provide a refund up to 90% of your payment (10% has been used to cover the transaction fee and delivery fee so it can't be refunded).
How to request
Contact us within 07 days since you get your items and provide us necessary informations:
1. Your order/invoice ID
2. In case you get wrong item/ damaged item please send pictures of received products, errors and shipping label to firstname.lastname@example.org.
When we don't support refund or replacement
Note: Returning wrong/defective products is unnecessary.
Giftymize uses Print-on-demand service to fulfill customized orders. As a result, we don't accept any return for personalized products.
If the package was returned to our fulfillment centre due to an undeliverable address, remaining unclaimed or being refused/returned by you, it will be donated upon receipt.