ORDERS

How do I modify or cancel my order?

After placing your order on Giftymize, you will receive an order confirmation email and cannot modify your order. If you want to cancel your order, please contact us via contact@giftymize.com within 6 hours since your order confirmation. Any cancellations after 6 hours will NOT be accepted.

For more information, please read here.

 

I can’t find my desired options

In case you can’t find the personalized option you wish, please send us an email via contact@giftymize.com or send a message to our Facebook page on the option you are looking for. We will consider adding new options to our product.

 

PAYMENT

Which payment methods are available?

We currently accept these payment methods:

• Paypal
• Credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
• Debit cards

You can use Paypal or Stripe to proceed payment.

 

SHIPPING & DELIVERY

I have waited for weeks but I have not received my order yet. What should I do?

If your order takes too long to arrive, please contact us via contact@giftymize.com and we will reply to you as soon as possible.

Please remember that your purchase may have included various deliveries which will be received on different dates. 

 

How long does it take for me to receive my order?

For shipping methods and shipping time, please refer to this page.

 

RETURN & REFUND 

Can I return my delivered order?

Giftymize uses Print-on-demand service to fulfill customized orders. As a result, we don't accept any return for personalized products. 

If the package was returned to our fulfillment centre due to an undeliverable address, remaining unclaimed or being refused/returned by you, it will be donated upon receipt. 

In cases of damage, defect, or any issue regarding product quality or shipment, please contact Giftymize Customer Support Team via contact@giftymize.com . As soon as the evidence is verified by us, a reshipment or a refund can be arranged.

 

There is a problem with my product (damage during shipment, bad quality). Can I receive a refund?

Please read our Refund & Reshipment Policy here.